Upgrade & Downgrade
How to change your KubeWatch subscription plan.
Changing your plan
Upgrading and downgrading use the same flow, whichever direction you're moving:
- Go to Settings → Billing
- Pick a billing period, Monthly or Yearly
- Click Subscribe to Pro or Subscribe to Enterprise, whichever you want
- You're redirected to Paystack's hosted checkout page to pay
- On successful payment you're returned to Settings → Billing with the new plan already active
There's no separate "confirm downgrade" step and no stored payment method to reuse: every plan change, in either direction, is a fresh Paystack checkout for the full price of the plan and period you selected.
The change takes effect immediately on both an upgrade and a downgrade, the moment Paystack confirms the payment. There's no proration: you're charged the new plan's full price for a full new period starting now, and no credit carries over from whatever time was left on your previous period.
What changes immediately
| Feature | Change |
|---|---|
| Agent limit | New agents can register up to the new plan's cap right away. Agents already registered keep reporting even if you're now over the new, lower cap; only new registrations are blocked until you're back under it. |
| Alert rules | New rules can be created up to the new plan's cap right away. Existing rules over a lower cap keep running; only creating additional ones is blocked. |
| Team members | New invites are allowed up to the new plan's cap right away. Existing members keep their access; only inviting additional ones past a lower cap is blocked. |
Logs and metrics retention isn't affected by a plan change either way. It's set per-org in Settings → Usage & Limits, independent of your plan.
Canceling instead of downgrading
There's no Free plan to downgrade to. If you'd rather stop paying altogether, see Canceling entirely below: your account is suspended (not deleted) once your subscription ends, and you can pick a plan again any time to restore access.
Canceling entirely
See Cancellation & Data Export.
Billing questions
For billing issues, email [email protected].