Cancellation & Data Export

Canceling your subscription

Cancel any time from Settings → License in the dashboard: an org admin clicks "Cancel subscription" and confirms. Cancelling doesn't end access right away: since each billing period is already paid in full, you keep everything until the end of the period you're currently in (monthly or annual, whichever you're on), then the account is suspended. Changed your mind? Click "Resume subscription" from the same page any time before then. You can also cancel by emailing [email protected] if you'd rather.

Exporting your data

From Settings → Organization, an admin can export the org's account and configuration data (users, agents, alert rules, integrations, notification channels, API key metadata, and audit log) as JSON or a CSV bundle, any time, whether the account is active or already suspended. Raw metrics and logs aren't included in the export; they stay live-queryable from the dashboard and API for as long as your account exists.

Deleting your account

Account deletion is permanent. It removes all organizations, users, agents, and stored data for good. To request it:

1. Cancel your subscription first if you have one active (see above).
2. Email [email protected] with the subject "Account deletion request."

We'll confirm the deletion timeline with you directly.

Refunds

KubeWatch doesn't offer refunds for partial months. For annual plans, reach out to [email protected] since those are handled case by case.